Bouncer Support

User Guides
We’ll have tutorials and FAQs as feedback starts coming in. Luckily, you’ll find that our PDF User Guides are comprehensive and easy to follow.

BouncerApp User Guide
BouncerOnline User Guide

Notice to Captuvo Users
If you use the Honeywell Captuvo barcode scanner with BouncerApp v3.4 or later you must upgrade the Captuvo Firmware to Version 1.6.
Instructions for Updating the Honeywell Captuvo Firmware to Version 1.6
Download Honeywell Captuvo Firmware Version 1.6

How do I add problem customers to a Banned List?
How do I Use Diagnostic Mode to Report Scanning and Swiping Problems to Bouncer?
Contacting Bouncer Support and emailing your Data Files
Optional Equipment

Email Support
Free support via email
We’re small (hey… we’re barkeeps by day, software geeks by night) so for now we offer support via email.
Feel free to ask us anything, and we’ll get back to you with a response ASAP.
If we can’t solve your problem via email quickly, we’ll give you a call!
Email us at [email protected] or use the form below:



Thanks for your comments.

Follow Us on Facebook, Twitter or Google+